Caboo Cargo is committed to providing you with the best shopping experience possible. Read below to learn more about AITOUR's shipping and refund policies.

delivery of orders

1. Customer should provide Caboo Cargo with the correct delivery address. If customer's package is returned or other charges are incurred due to wrong address, customer will be responsible.

2. Caboo Cargo will ship the order within the shipping time indicated on the website. If the shipment is delayed due to force majeure or other reasons, Caboo Cargo is responsible for notifying the customer in a timely manner.

3. Basically, we ship from Monday to Friday , excluding weekends and holidays. Once your order is shipped, you will receive a notification email, which may take up to 48 hours to update. Because the goods are large, we always contact the truck transport company for transportation in order to be able to deliver them to you in full. Truck shipments usually do not have a tracking number. The truck driver will contact you in advance to arrange the delivery time for you. If you do not receive this email, please check your spam/junk mail or promotional folder or contact us immediately. We are not responsible for delays caused by the carrier.

4. After shipment, Caboo Cargo bears the risk of damage and/or loss of the products until delivery to the Customer or the Customer’s designated representative.

shipping costs

1. Shipping to Germany, the Netherlands, Luxembourg and Belgium is free for all products.

A flat shipping fee of €199.00 A fee is charged for the delivery of the e-bike to the following countries:

Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland

For delivery of the e-bike to France, a flat shipping fee of €450.00 will be charged.

Note: Our selling prices in UK market are different due to cost, duty, shipping etc. If you want to order, please check the price carefully or contact our UK sales.

For accessory orders over (inclusive) 200 €, shipping costs are free to the following countries :

Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland

For accessory orders see below 200 € , shipping costs are 20 € in the following countries:

Austria
Czech Republic
Denmark
Faroe Islands
Hungary
Liechtenstein
Monaco
Poland
Slovakia
Sweden
Switzerland

Note: Since our warehouses are located in Europe, our shipping costs to different countries vary. If you are not in the above country, please contact our customer service to know the shipping costs for your location, otherwise we reserve the right to refuse delivery.

2. All our electric bikes are shipped fully assembled and the cost of full assembly for cargo bikes is €100 . We do not offer unassembled shipping options.

3. Once your order is shipped to an area other than the US or Europe, import duties and taxes may apply, which are not included in the shipping fee you pay and are collected once your package arrives in your country. We are not responsible for any duties, taxes or additional fees charged by customs for international shipments.

delivery time

In-stock items will ship within 15 business days depending on your location.

Accessories will be shipped within 15 business days.

Delivery time for pre-sale items is displayed on the product detail page.

In case of delays due to temporary stockouts or exceptions related to COVID-19, we will email you with the details of your order. If you have any questions, please contact us promptly.

order cancellation

1. Customers may cancel an order at any time before shipment and receive a full refund.

2. For all pre-order/back-order bikes, your credit/debit card will be charged for the full cost of the product immediately after ordering, regardless of when the product is expected to ship. You may cancel your pre-order at any time prior to shipping and receive a full refund.

Returns

e-bike return

Returns must be made within 14 days of delivery.

Within 14 days of receiving your Caboo Cargo bike, you should contact Caboo Cargo if you wish to return an e-bike that is not defective or damaged. Returns will not be accepted without the consent of Caboo Cargo. Any costs incurred as a result will be borne by the customer.

The following conditions apply to returned products:

1) The mileage on the e-bike's odometer must be less than 10 miles.

2) The e-bike must be free of wear, dirt, dust, odor or other signs of use and must include all items contained in the box (charger, keys, hardware, etc.).

3) The gift given during the promotion must be returned.

4) The e-bike is in the same packaging (shipping box) and in the same condition in which you received it.

Once we have approved your return request, you can immediately send your goods to us and you are responsible for providing us with the tracking number. Please note that the risk of damage and/or loss of the product during the return process rests with the customer until we receive your return. Once we receive the return, we will inspect the condition of the goods by our qualified staff.

1. If the goods we receive are undamaged, all refunds (including assembly and shipping costs paid) will be processed within 24 hours 7 business days Once we receive the return, you will be refunded via the original payment method you used to purchase your order. It may take up to 7 business days for the refund to appear on your bank statement. Please note that delays in processing refunds to your account may be due to your financial institution. Shipping costs incurred by returns are advanced by the customer. After the customer has sent the goods, please contact our customer service, who will register your details as well as the collection account. If there are no problems with your return, we will transfer the shipping costs to your account within 7 business days. In the event that your return costs are unreasonable, we reserve the right to reimburse you the corresponding costs in accordance with our shipping rates.

Please note that for returns not due to product quality defects, the return shipping fee is to be borne by the customer.

2. If we receive damaged goods (note that the damage may have occurred during transport), our customer service will contact you and deduct the relevant fees depending on the extent of the damage. All other refunds (including assembly and shipping costs paid) will be processed within 7 business days of us receiving the returned item and will be refunded via the original payment method used to purchase the order. It may take up to 7 business days for the refund to appear on your bank statement. Please note that delays in processing refunds to your account may be due to your financial institution. Shipping costs incurred by returns are advanced by the customer. After the customer has sent the goods, please contact our customer service, who will register your details as well as the collection account. If there are no problems with your return, we will transfer the shipping costs to your account within 7 business days. If your return costs are unreasonable, we reserve the right to reimburse you the relevant costs in accordance with our shipping rates.

If your goods do not meet the return conditions, a return is not possible. If the customer returns goods that do not meet these conditions, Caboo Cargo reserves the right to refuse payment of the shipping costs incurred for the return and to deduct the costs of damage to the goods.

Note: Returns are no longer possible after 14 days from the delivery date.

accessory returns

Returns must be made within 30 days of delivery.

Within 30 days of the date you received the accessory from Caboo Cargo, you should contact Caboo Cargo if you wish to return an accessory that is not defective or damaged. Returns will not be accepted without the consent of Caboo Cargo. Any costs incurred as a result will be the responsibility of the customer.

All returned accessories must be unused, free from wear, dirt, dust or fragrance, and must be sealed, unopened and in the same packaging and condition that you received them.

Once we have approved your return request, you can immediately send accessories to us and you are responsible for providing us with the tracking number. Please note that until we receive your return, the risk of damage and/or loss of the product during the return process lies with the customer. Once we receive the return, we will have our professional staff inspect the condition of the accessories.

1. If the accessories we receive are not damaged, all refunds (including shipping costs) will be processed within 7 business days of us receiving the return and will be refunded via the original payment method you used to purchase your order. It may take up to 7 business days for the refund to appear on your bank statement. Please note that delays in processing refunds to your account may be due to your financial institution. Shipping costs incurred by the return will be prepaid by the customer. Once the customer has sent the goods, please contact our customer service, who will register your details as well as the collection account. If there is no problem with your return, we will transfer the shipping costs to your account within 7 business days. If the cost of the return is unreasonable, we have the right to reimburse you the corresponding costs in accordance with our shipping costs.

Please note that for returns not due to product quality defects, the return shipping fee is to be borne by the customer.

2. If we receive damaged accessories (note that there may be damage during transportation), our customer will contact you and deduct the relevant fees depending on the extent of the damage. All other refunds (including shipping costs) will be processed within 7 business days of receiving the return and will be refunded via the original payment method used to purchase the order. It may take up to 7 business days for the refund to appear on your bank statement. Please note that delays in processing refunds to your account may be due to your financial institution. Shipping costs incurred by the return will be prepaid by the customer. Once the customer has sent the accessories, please contact our customer service, who will register your details as well as the collection account. If there is no problem with your return, we will transfer the shipping costs to your account within 7 business days. If the return costs are unreasonable, we have the right to reimburse you the relevant costs according to our shipping costs.

If your accessories do not meet the return conditions, a return is not possible. If a customer returns goods that do not meet these conditions, Caboo Cargo reserves the right to refuse payment of the shipping costs incurred for the return and to deduct the costs of damage to the accessories.

Note: Returns are no longer possible after 30 days from the delivery date.

Non-returnable/non-refundable items

Batteries, special orders, sale items, gift cards and used accessories, as well as highly personalized and customized products cannot be returned, except in extreme cases of breakage/failure covered by our warranty and only after receiving our return authorization.

exchange of goods

If you receive a defective or damaged item, we will gladly replace the item. Shipping costs for replacement items will be the responsibility of Caboo Cargo. Please contact our customer service for specific exchange details.

contact information

Email: support@aitourebikes.com

Return address: 36 Marconistraat 7575 Oldenzaal NL

Disclaimer

You are aware of all safety risks associated with e-bikes. By purchasing an e-bike from Caboo Cargo, you agree to take full responsibility for your own safety and that of the rider. It is your responsibility to recognize the limits of your e-bike and to ride within those limits, especially when transporting luggage. You are obliged to check the safety of your e-bike before each ride.

Caboo Cargo assumes no liability for any accidents, including those resulting from the design of the bike or the mechanical failure of the bike. If you have any questions about the Caboo Cargo bike before purchasing, or any questions about specifications, options, customizations or anything else, please email or call us and we will do our best to give you the most detailed answers possible.

We reserve the right to change the shipping and return policies at any time without prior notice. The version of the Policy applicable to your order will be the version available on caboocargo.bike at the time you placed your order. You can review the most current version of the Policy at any time on this page. It is your responsibility to periodically check this page for changes. Your continued use of or access to caboocargo.bike following the posting of any changes constitutes acceptance of those changes.